Grateful Meds - Privacy Policy

Privacy Policy

Last updated: April 2025

Grateful Meds NC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit or interact with our website, www.gratefulmedsnc.com, or use any of our products or services.

1. Information We Collect

Contact Information (e.g., name, email address, phone number)
Order Information (e.g., shipping address, billing info, purchase history)
Device Information (e.g., IP address, browser type, operating system)
Usage Data (e.g., pages visited, time on site, referral source)

We may use cookies and similar technologies to enhance your experience.

2. How We Use Your Information

Provide and deliver our products and services
Process payments and fulfill orders
Respond to inquiries and customer support
Improve our website, services, and user experience
Send promotional emails and product updates (you may opt out anytime)
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

Service Providers (e.g., payment processors, shipping companies, marketing platforms)
Law Enforcement or Government Agencies if required by law
Third-Party Analytics Tools (e.g., Google Analytics)

4. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

Request access to the personal information we have collected
Request deletion of your personal information
Opt out of the sale of personal information (we do not sell data)
Not be discriminated against for exercising your privacy rights

To make a request, contact us at: gratefulmedsnc@gmail.com

5. Data Retention

We retain your personal information for as long as necessary to provide our services and for legal or regulatory purposes.

6. Security

We implement reasonable security measures to protect your information. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

8. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date will reflect the most recent changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@gratefulmedsnc.com

Shipping

Grateful Meds ships orders primarily through USPS, anywhere in the United States. We will also ship all orders next-day, if they are placed before 1 PM Eastern Time Monday – Friday. Transit times exclude Saturday and Sundays and Federal holidays. Payment, receipt, and tracking information are provided via email after orders are completed.

Can I change my shipping address?

Please contact our customer service at 1-919-704-4202 to confirm if your order is still processing or has been shipped. If the order is still processing, we can update the shipping address. Once the order ships, we are unable to update the address.

How can I track my order?

Your order confirmation will include a serial order number; you can use this number to track your order through USPS Tracking.

What if I don’t receive my Grateful Meds LLC order?

Please check around your property outside first to see if the package was placed beyond your doorstep or ask neighbors if the package was seen or left with them. If you still have not received your order, you can reach our customer service at 1-919-704-4202.

Returns

Grateful Meds LLC offers a 60-day money-back guarantee. If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right – simple as that. If your product needs to be returned, we’ll send you the return label. All refunds/exchanges are subject to review, provided at the discretion of Grateful Meds LLC.

How much time will I have to make a return claim?

You have 30 days from your purchase date to make a return. Grateful Meds LLC offers a 100% Satisfaction Guarantee.

Can I request a refund?

Yes, you can request a refund within 60 days of your purchase date – no matter the order size; you can receive a full refund if you’re not 100% completely satisfied with all Grateful Meds LLC products.

How long does it take to receive a refund?

It may take up to 3 to 5 business days – depending on your bank – for you to receive your refund once it’s been processed.

Can I speak directly to someone at Grateful Meds LLC about returns and refunds?

You can speak with our customer service team directly at 1-919-704-4202 for questions or concerns about returns and refunds, or you can email us at info@GratefulMedsNC.com

Terms & Conditions

Last updated: April 2025

Welcome to Grateful Meds LLC. By accessing our website and using our products, you agree to these Terms & Conditions.

Effective Date: October 12, 2024

Grateful Meds LLC
301 S McDowell St
Suite 125-2139
Charlotte, NC 28204
(919) 704-4202
info@gratefulmedsnc.com

Liability Limitations

At no time is the collective liability of Grateful Meds LLC and its affiliates, subsidiaries, service providers, licensors, employees, content providers, agents, directors, and officers, to any party exceed the lesser of $100 or the amount paid for appropriate content, service, or product which caused liability – no matter form of action, whether in tort, contract, or otherwise.

Limitations on implied warranties, or the exclusion or limitation of certain damages are not allowed by certain state laws. If these laws apply to you, some or all of the exclusions, limitations, or disclaimers may not be applicable, and you may incur additional rights.

Indemnity

You agree to indemnify and hold Grateful Meds LLC and its affiliates – referred to as "Indemnified Parties" – harmless from any violation of our Terms and Conditions by you, including unauthorized use of content. This includes any damages, losses, legal fees, and liabilities caused by your use of the site or misuse of its contents.

Trademarks and Copyrights

All logos, graphics, software, and content on this site are owned by Grateful Meds LLC or its content providers. Unauthorized use of our intellectual property is strictly prohibited.

Procedures for Claims of Copyright Infringement

Your name, address, email address, and phone number
Identification of the copyrighted work in question
Description and URL of the infringing material
Good-faith belief statement about unauthorized use
Signature of copyright owner or authorized representative
Statement under penalty of perjury that you have the authority

Send claims to: info@GratefulMedsLLC.com

Information You Cannot Publish

MP3 files or unrelated content
Pyramid schemes or solicitations
Obscene, offensive, or illegal material
Content you do not own or are unauthorized to post
Commercial marketing without permission
Attempts to impersonate others or manipulate content
Viruses or malicious code

Grateful Meds LLC reserves the right to remove such content and cooperate with law enforcement as necessary.

Security

You are responsible for protecting your account password. Unauthorized use, hacking tools, or security violations are prohibited and may be reported to authorities. We reserve the right to investigate and take action where necessary.

Applicable United States Law

This site is intended for users in the U.S. You are responsible for knowing and following all local laws where you reside.

Contact Grateful Meds LLC

For any questions, email info@GratefulMedsLLC.com or call 1-919-704-4202.